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Have you read our Knowledge Base article on this
subject? Here is a link:
http://www.servicesoftware.com/support_kb_item.asp?id=238
Troubleshooting Update Problems
STEP # 1: Confirm Your Registration / Subscription
Your copy of WinSTIPS must be registered and you must
have an active subscription for your serial number.
To view your registration information, click Help and
then Register from the main WinSTIPS menu.
To confirm your subscription information, send an
email to Support@ServiceSoftware.com with the displayed
SERIAL NUMBER, REGISTRATION NUMBER, and CUSTOMER NUMBER.
STEP # 2: Firewall Settings
Firewall and network settings can prevent your tip
update or core update.
First, know that you should check the Passive File
Transfer check box on the WinSTIPS Update form.
Second, Windows Firewall or other firewall software
can prevent updates. Have you disabled these?
STEP # 3: Tell Us More About Your Problem
If none of the above solves your tip update or core
update difficulty, then we'll need more information to
assist you.
Please send an email to Support@ServiceSoftware.com
with the displayed SERIAL NUMBER, REGISTRATION NUMBER,
and CUSTOMER NUMBER.
Include your full contact information, and please
tell us - in detail - about the problem.
For example, exactly what error messages are
displayed, what steps have you taken, and where does the
update fail? |
